Discover · Experiment · Improve
Drive adoption
25% higher new-customer conversion
Principal Product Manager · Manassas, VA
Impactful product
manager.
Connect · Automate · Expand
Scale what works
150k customer hours saved in a year*
Strategy · Build · Launch
Bring products to life
From customer discovery to launch
Experience at Zillow, Compass, Contactually, and K12 Insight.*Estimated time saved through Compass automation.
Experience
Building, launching, growing.Zillow Group
Feb 2023 — Present
Product at scalePrincipal Product Manager
- Led strategy, development, and launch of Zillow Pro, unifying agent tools and introducing AI-powered capabilities into workflows.
- Conducted onsite discovery at four brokerages; built tools connecting workflows, tasks, transactions, and documents.
Compass
Feb 2019 — Feb 2023
Growth through IPOLead Product Manager, Automation & Productivity
- Led an automation platform from strategy to launch, adopted by six teams and 40+ engineers; estimated customer time savings of 150,000 hours in one year.
- Launched Action Plans, helping customers complete an additional 1.25 real estate transactions annually.
- Launched the Productivity Suite in nine months; increased weekly active engagement 25%, reduced product usage churn 15%, and coached three product managers.
Role progression & additional work
Senior Product Manager (Feb–Sep 2019) → Senior Product Manager II (Sep 2019–Feb 2022) → Lead Product Manager (Feb 2022–Feb 2023).
Led the Team Performance Dashboard. Users showed 35% higher closed transaction volume than non-users, associated with $200M in additional gross transaction volume over 12 months.
Contactually
Feb 2017 — Feb 2019
Acquired by CompassDirector, Product Management
- Improved onboarding through experiments: 25% higher new-customer conversion, 15% lower new-customer churn, and a 20% increase in the weekly-to-monthly active-user ratio.
- Led API productization and developer partnerships; managed a strategic multimillion-dollar partnership with Compass.
Role progression
Senior Product Manager (Feb 2017–Jul 2018) → Director, Product Management (Aug 2018–Feb 2019).
K12 Insight
Apr 2013 — Jan 2017
New product launchProduct Manager
- Partnered with the CEO on a new customer-service SaaS product line as the company onboarded 300+ school districts.
- Launched automated onboarding that reduced hands-on training 50%, plus a dedicated mobile app for parents and students.
Earlier foundations
K12, Inc. · Project Manager · 2010–2013
KC Distance Learning · Team Lead, Developer · 2008–2010
Education
M.S., Management of Information SystemsMinot State University · 2016
B.A., Digital Media & Multimedia Design
B.A., International Studies: Human RightsUniversity of Oregon · 2007
Product Management Boot CampGeneral Assembly · 2016
Where I focus
- Product strategy
- Customer discovery
- APIs & integrations
- Developer experience
- Workflow automation
- Onboarding & adoption
- Cross-functional leadership
On my reading list
Product strategy & AIPerspectives on building better products and how AI is changing the work.
AI & the future of work · Ethan Mollick
One Useful Thing
Research-informed perspectives on what AI means for work, organizations, and how we use it.
Discovery & applied AI · Teresa Torres
Product Talk
Customer discovery, assumption testing, and practical AI workflows and evaluations for product teams.
Strategy & leadership · SVPG
Silicon Valley Product Group
Product strategy, empowered teams, and how AI changes the way companies discover and build products.
Product & growth · Lenny Rachitsky
Lenny’s Newsletter
Product and growth frameworks, with practitioner interviews and perspectives on building with AI.